Returns & Exchanges
At Wattsup Customs, we take pride in our handcrafted home solutions and want you to be completely satisfied with your purchase. If your custom order doesn't perfectly fit your space, we offer a 30-day window for returns and exchanges on all eligible home products.
Initiate Your Request
Contact our support team with your order number and a brief explanation of why the product didn't meet your expectations for your home.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label for your convenience.
Secure Packaging
Carefully pack the items in their original packaging to ensure they are protected during transit and include the RMA slip inside the box.
Refund Processing
Once our warehouse receives and inspects the item, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing